Warranty

Our products are made to last over extended periods of use, but inevitably everything does eventually wear out. So, when your pack wears out as all things do, you’ll know you’ve gotten the most out of your gear and your experience. The warranty of your product is 3 years. (Starts the day you receive your product not the day of purchase). 

This warranty applies to Polynesian Green® branded equipment cited only : The PolyTooPack™, The PolyMoonPack™, The PolyDuffleBag™ mini, The PolyDuffleBag™.

The warranty policy does not cover damage caused by misuse (such as carrying heavy or unusual items), neglect, exposure to extreme temperatures or substances, wear, Holes, tears/cuts to fabric, Self repair, the natural breakdown of colors and materials over extended time and use.

The Polynesian Green warranty does not apply to Shirts, Tee-Shirts, Hats, Jackets, Sweaters, Face Masks, facial coverings, or related accessories.

Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

 

How to make a warranty claim? 

Contact us : support@polynesiangreen.com

Provide :  Order number - Nature of the claim + 1 photos of the product that you need help for.

We’ll get back to you within 24h.