You will receive tracking information when your shipping label has been created and your order is getting ready to ship from our warehouse. Please allow48-72 hoursfrom receiving your shipment notification to reach out regarding tracking information.
Orders with an incorrect address will not ship until the address has been corrected. Please be sure to enter the correct address. If you find that your order has not shipped within the timeframe indicated, please reach out for further help as it is typically due to an address error.
If you are experiencing an issue or delay with your order please check the original order confirmation email for your order number and reply to that email for customer service. If you deleted that email, please provide your order number in your inquiry to help speed up your customer service experience.
Duties arenot paidfor international orders.
International orders (orders shipping outside of France) typically take longer to fulfill than our shipment time (add 10 days).
Some international addresses do not automatically verify for shipment. If you find that you have not received a order shipment confirmation after 2 weeks please contact us to assist with getting your order fulfilled.
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